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Policy overview
What this policy covers
This policy explains how Shambala may handle personal information when Australian players visit the website, register, use casino services, make transactions or contact the operator. It also outlines storage, security and privacy choices.
Please check the current policy for the latest information.
Information
Information Shambala may handle
| Activity | Information involved | Use and handling |
|---|---|---|
| Account registration | Contact details, account information and registration details. | Used to create and administer your Shambala account and provide casino services. |
| Identity checks | Identification documents and information needed for KYC and AML procedures. | Reviewed to verify identity, support security and meet applicable obligations. |
| Payments and withdrawals | Payment and transaction information connected with deposits and withdrawals. | Used to process transactions, maintain financial records and help prevent fraud. |
| Website and account activity | Device, technical and usage information associated with website or account activity. | May support security, service performance and the investigation of unusual activity. |
| Communications | Messages and records created when you contact Shambala or request assistance. | Used to respond to enquiries and maintain relevant service records. |
Only provide information needed for your account, verification or enquiry. Never share passwords or one-time security codes in messages.
Use of information
How Shambala uses information
- Open and manage player accounts.
- Process deposits, withdrawals and account activity.
- Complete KYC and AML checks and help prevent fraud.
- Provide games, security measures and responsible gaming controls.
Personal information is not sold or rented to third parties. Relevant service providers or authorities may handle information where needed to deliver services, complete checks, protect the platform or meet legal obligations.
Cookies and technology
Cookies, devices and online security
Shambala may use cookies, server logs and similar online technologies to support preferences, secure sessions, understand website performance and identify suspicious activity.
You can review cookie information and adjust your browser settings. Blocking some cookies may affect account functions or parts of the browsing experience. Cookie information for further details about these technologies.
Storage
Storage and retention
Personal information may be stored and handled while it is needed to provide services, complete checks, protect accounts, manage transactions or meet legal obligations.
The stated minimum retention period for personal data is five years after account closure. Further storage details should be checked in the current policy.
Sharing
When information may be shared
Personal data is not sold or rented to third parties. Information may be shared with relevant service providers or authorities when necessary for services, verification, security or legal compliance.
External websites have their own privacy practices. Review their policies before submitting information or following links from Shambala.
Security
Security and sensitive information
Protect your account information
Keep your registration details accurate and use a strong, unique password. Shambala may request identification documents for KYC and AML checks; submit them only through the relevant secure process.
- Do not share your password or one-time security code.
- Keep account recovery information private.
- Check screenshots before sharing them.
- Keep your browser and device up to date.
Retention
How long information is kept
| Information | Retention or control |
|---|---|
| Personal account data | The minimum retention period is five years after account closure. |
| Identification records | Kept as required for KYC, AML, security or legal obligations; see the current policy. |
| Transaction records | Retained where needed for financial, security, dispute or legal purposes. |
| Website and device information | Storage and retention depend on the relevant technology and current policy. |
The exact storage location, security controls and deletion process are not published in the supplied brand information.
Your choices
Shambala privacy and your options
Keep your details accurate, limit what you share in messages and contact Shambala about account or privacy questions. Depending on applicable law, you may request access or correction and ask about other available rights.
Australian players should review the current policy before registering or submitting identification documents. Privacy rights information Requests may require identity verification to help prevent unauthorised disclosure. The available process and applicable rights should be confirmed in the current Shambala privacy policy.
More information
Useful privacy topics
Shambala privacy policy: data protection for Australian players
What the Shambala data protection policy covers
The Shambala privacy policy explains what personal information may be handled when Australian players browse the website, create an account, use casino services or contact the operator. It is designed to clarify collection, use, storage and protection.
Information may include account and contact details, login information, transaction records, device details and activity linked to an account. Where identity verification is required, identification documents may be requested for KYC and AML procedures.
How Shambala uses personal information
Personal information may be used to open and administer an account, process deposits and withdrawals, provide access to games and meet identity, security and regulatory requirements. It may also support fraud prevention, responsible gaming controls, service communications and reviews of unusual activity.
The policy states that personal data is not sold or rented to third parties. Relevant service providers or authorities may still handle information where necessary to deliver services, complete checks, protect the platform or comply with legal obligations.
- Account and identity details for registration and verification
- Payment and transaction information for deposits, withdrawals and financial records
- Technical and usage information to maintain security and website performance
- Communications and service records created when a player requests assistance
Shambala privacy, cookies and online security
When the website is accessed, technical information may be collected through cookies, server logs and similar tools. This can help remember preferences, secure sessions, assess website performance and identify suspicious activity.
Players can review the website’s cookie information and adjust browser settings. Blocking some cookies may affect account functions or browsing, while a strong, unique password can help protect account access.
How long Shambala retains information
The stated minimum retention period for personal data is five years after account closure. Information may remain available after you stop using the service where retention is needed for legal, security, financial or dispute-related reasons.
After the relevant retention period, information should be deleted or anonymised in line with the applicable policy and legal requirements. The exact storage location, security controls and deletion process are not published in the supplied brand information.
Your privacy choices in Australia
Keep registration details accurate, limit information shared in messages and contact Shambala about account or privacy questions. Depending on applicable law, you may be able to request access, seek corrections, object to certain processing or ask about deletion where there is no continuing reason to retain the data.
Requests may require identity verification to prevent unauthorised disclosure. Australian players should read the current Shambala privacy policy before registering or submitting documents, especially when checking complaint options, international handling or rights under Australian privacy rules.
